Consumer Complaint
Consumer Complaints — Fight Back Against Fraud & Unfair Services
Have you been cheated by a business, denied a refund, or delivered a defective product or service? As a consumer, you have legal rights under the Consumer Protection Act, 2019. Yet, most people either don’t know their rights or don’t know how to file a proper complaint.
At Bank Samadhan, we help individuals file legally strong consumer complaints against companies, banks, NBFCs, telecom providers, e-commerce platforms, educational institutes, and more.
From drafting your complaint to helping with refunds, compensations, or legal escalations, we ensure that your grievance is addressed the right way — quickly, professionally, and with proper legal documentation.
What Is a Consumer Complaint?
A consumer complaint is a formal grievance against a seller, service provider, or company for:
Selling defective or fake products
Charging unfair or hidden fees
Denial of promised services
Not issuing refunds or replacements
Delay in delivery or poor quality of goods
Misleading advertisements or hidden clauses
Forcing additional charges without consent
Denying warranty or service support
If you’ve faced financial loss, emotional distress, or service denial, you are legally entitled to file a complaint and seek compensation under Indian consumer law.
Common Types of Consumer Complaints We Handle
Online shopping fraud (Amazon, Flipkart, Meesho, etc.)
Travel bookings and refund disputes
Bank charges, EMI penalties, hidden fees
Credit card misuse and false billing
Mobile network and internet service issues
Insurance rejection or delay in claim
Real estate delay or false promises
Loan processing fee frauds by agents or NBFCs
Educational institute non-refund or course misrepresentation
Whether you’re an individual, a small business, or a student, we help you raise a legally valid and result-oriented complaint.
How Bank Samadhan Helps You File a Strong Consumer Complaint
Complaint Assessment
We understand your issue and verify documents such as bills, order ID, transaction history, and communication.Legal Drafting
We prepare a formal legal complaint addressed to the company, service provider, or regulatory authority.Escalation to Higher Authorities
If needed, we escalate the matter to the grievance officer, nodal officer, or consumer forum.Follow-up Support
We send reminder notices or help you escalate further if there's no response.Court Filing Support (Optional)
If the case remains unresolved, we assist in preparing the complaint for online or offline consumer court filing.
Benefits of Filing a Consumer Complaint
Helps you recover your money or receive compensation
Creates pressure on the company to respond and resolve
Encourages ethical business practices
Protects other consumers from similar fraud
Establishes your awareness and legal standing
Even a small complaint, when filed properly, can bring quick resolutions — especially when companies fear legal action and public escalation.
Consumer Complaint FAQs – Frequently Asked Questions
Q1. What is the Consumer Protection Act, 2019?
It is a law that protects consumer rights against unfair trade practices, fraud, overcharging, and defective products or services.
Q2. Who can file a consumer complaint?
Any individual who has bought a product or availed a service for personal use and faced cheating, fraud, denial, or non-performance can file a complaint.
Q3. What is the time limit to file a complaint?
You must file a complaint within 2 years from the date of the incident or service failure.
Q4. What documents are required?
You should have:
Proof of purchase (invoice, order ID, transaction slip)
Screenshots of chats, calls, or communication
Bank statements or refund details
Emails or notices from the company
Q5. How much compensation can I claim?
This depends on the nature of your complaint, loss suffered, and whether mental harassment or negligence was involved. It can range from a few thousand to several lakhs.
Q6. Can I file a complaint online?
Yes. You can file it on the official government portal (https://consumerhelpline.gov.in) or approach the District Consumer Forum. We help with both options.
Q7. Do I need a lawyer?
Not necessarily. Most consumer cases can be filed by the complainant directly with proper drafting and documentation. However, legal help ensures faster results and better complaint quality.
Ready to File Your Consumer Complaint?
If a company or service provider has denied your rights, don’t stay silent.
Contact Bank Samadhan to draft and submit your consumer complaint professionally.
We help you get refunds, compensation, and justice — the legal way.